From the date you proceed with a policy from Placement Services Pty Ltd we will assume responsibility for the following until terminated by either party by written notification.

• Data Gathering
• Locate a market
• Assess market responses
• Create a market comparison for clients
• Recommend a market
• Bind cover
• Send out renewal documentation

Before making a recommendation on the cover required, as outlined above in ‘Scope of our Engagement’ we will go to the broader general insurance market to obtain quotes. This will enable us to ultimately source a solution that meets your requirements.

It is important to note that in the instance of specialist or niche insurance requests we may have access to a limited number of insurers and underwriters.

When making payment for a policy organised by us you may make payment using one of the following methods. Before choosing a payment method it is important to note the following:

• We will invoice you for the premium, statutory charges (e.g., stamp duty, fire services levy, etc.) and any fees we charge for arranging your insurances.
• You need to make sure the client pays you and you pay us within 14 days
• If you do not pay the premium on time, the insurer may cancel the contract of insurance and your client may not be insured. The insurer may also charge a short-term penalty premium for the time on risk.

Once we have arranged cover for you it is important to note the following:

• Prior to renewal we will contact you, at least 14 days prior, to re-assess your needs. If we are unable to get in contact with you, we will automatically arrange for cover to be held by the insurer where possible, but this should not be assumed.
• If you no longer require cover it is important to contact us in writing. At this point, we will cancel the policy and notify the insurer. Please note the cancellation needs to be issued by an authorised person.
• If is cancelled before the expiry of the period of insurance, we reserve the right to refund to you only the net return premium we receive from the insurer and not refund any part of the broker fee we receive for arranging the cover. A broker fee may also be charged to process the cancellation.

At Placement Services Pty Ltd – we have a team of qualified professional brokers who provide you with a great client experience.

In all instances you can contact us via our website www.placementservices.com.au and complete the online submission for us to review. We will endeavor to be in contact with yourself in 48 hours from receiving the full submission to discuss the next steps.

Our contact details are:

Phone: 1300 865 094

Email: insure@placementservices.com.au

It is important that you provide us with complete and accurate information about the risk to be insured, otherwise the advice we give you may not be appropriate for your needs. In turn, a lack of disclosure may affect the insurer’s decision to provide cover in the instance of a claim.

In addition, you must answer any questions that we and/or the insurer ask you in an honest and truthful manner. If you do not take reasonable care not to make a misrepresentation to the insurer, the insurer may cancel your contract or deny or reduce the amount the insurer will pay you for a claim, in accordance with the insurer’s rights at law.

If your circumstances change, please tell us so that we can ensure that your insurance continues to be suitable for your needs.